Students, read this first!
In general, in case of any problem / incident / question, you should first ask your assistants. It is their responsibility to try solve any problem or to contact the Forge or IONIS IT department if needed. If necessary, they will redirect you to the correct person/service.
To contact the Forge, one has to create a ticket by sending an e-mail at
For teachers and activity operators, if you already have an established tenant at the Forge use your dedicated channels on the Forge Discord server.
Other contact information
This information is provided for informational purposes only.
IONIS IT Department (Bocal)
To contact the IONIS DSI (formerly known as the Bocal), you can create a ticket on Jira.
You may use the "IONIS SSO" button to sign-in with your Microsoft 365 account.
Do not use personal communication channels
Facebook, Discord and personal communication channels in general are not valid ways to communicate with us. Any person trying to contact the Forge via these means will at best be ignored.